FoldingFins 2-Year Limited Warranty

FoldingFins® 2-Year Limited Warranty

Effective: April 29, 2026 Issued by EXOTECH Sp. z o.o., Gdynia, Poland

EXOTECH Sp. z o.o. ("EXOTECH", "we", "us") provides a 2-year limited warranty on FoldingFins® products purchased directly from foldingfins.com. This warranty is supplemental to your statutory consumer rights under EU/Polish law (rękojmia) and does not limit them.

What's Covered

For 24 months from the date of delivery, EXOTECH warrants that the following components of FoldingFins® will be free from manufacturing defects in materials and workmanship under normal recreational diving use:

  1. Main blade membrane (ECO B elastomer, 72% biomass) — delamination not caused by impact, improper layer bonding, material failure under normal flex cycles
  2. Frame structure — structural cracks, plastic defects, molding errors
  3. Folding mechanism — bearing (hinge axis) — wear, deformation, or material loss in the rotational axis not caused by external impact or improper lubrication
  4. Folding mechanism — lock mechanism — failure of the locking system to hold the fin in deployed position despite correct setup
  5. Workmanship — assembly errors, missing components at delivery, incorrect factory assembly

What's NOT Covered (Exclusions)

This warranty does NOT cover:

  1. Normal wear and tear — abrasions, scratches, color fading, worn non-slip pads, minor cosmetic deterioration
  2. Mechanical damage from contact with the seabed, rocks, coral, wrecks, sharp edges, propellers, or any external impact
  3. Damage from walking on land, dry walking, or use outside water
  4. UV degradation from prolonged sun exposure (storage outside original packaging in direct sunlight for more than 30 days)
  5. Chemical damage (chlorine above 5 ppm, acids, solvents, fuels, oils)
  6. Extreme temperature damage (storage above 50°C / 122°F or below -10°C / 14°F)
  7. User modifications, repairs outside authorized service, or third-party parts
  8. Pins (adjustment pins) — consumable accessories sold separately. Lost, broken, incorrectly installed (including reversed orientation), or damaged pins are NOT covered. Replacement sets available at foldingfins.com/accessories.
  9. Bungee straps — consumable accessories with typical service life of 6-12 months under regular use. Replacement sets sold separately.
  10. Adjustment key — consumable accessory; replacements available separately.
  11. Forced bending or twisting — bending or twisting the folding mechanism beyond its natural folding axis (above 180° or in vertical plane)
  12. Damage from extreme storage neglect — loss of function due to storing the fins for 30+ days with accumulated salt deposits and without prior fresh-water rinse, in line with industry-standard practice (rinse before extended storage). Standard occasional rinse skipping during regular use is NOT a warranty exclusion.
  13. Tampering or repair attempts — any signs of mechanism manipulation (tool marks, pin disassembly, non-recommended lubricants) automatically void the warranty on the affected component.
  14. Shipping damage — covered by carrier (FedEx claim), not manufacturer
  15. Improper use — use inconsistent with the user manual (e.g., diving with weights attached to fins, tow-rope diving without recommendation)
  16. Products purchased outside foldingfins.com — warranty applies only to direct purchases. Resale ownership does not transfer warranty.

Warranty Registration (Required)

To activate your 2-year warranty, register your product within 30 days of delivery at foldingfins.com/warranty-registration. Without registration, only your statutory rights under EU/Polish consumer law (rękojmia, 2 years) apply.

Claim Procedure

Step 1 — Submit claim (within 30 days of defect discovery)

Email info@foldingfins.com with subject line WARRANTY CLAIM – Order #[your order number]. Include:

Claims submitted later than 30 days after defect discovery may be rejected.

Step 2 — EXOTECH initial review (5 business days)

EXOTECH reviews documentation. Possible responses:

Step 3 — Physical inspection (if requested)

For all folding mechanism claims, EXOTECH reserves the right to request physical inspection before final determination. Customer ships the product to EXOTECH at customer's expense. EXOTECH technical team examines for tamper evidence, defect characteristics, and care indicators. Decision within 14 business days.

Step 4 — Resolution (if accepted)

EXOTECH chooses, at its sole discretion: repair or replacement of the affected component or fin. Cash refunds are NOT provided under warranty (separate from 30-day return policy at point of purchase).

Limitations and Exclusions