Effective: April 29, 2026 Issued by EXOTECH Sp. z o.o., Gdynia, Poland
EXOTECH Sp. z o.o. ("EXOTECH", "we", "us") is committed to customer satisfaction. This policy describes how to return a FoldingFins® product purchased directly from foldingfins.com.
FoldingFins voluntarily extends the consumer withdrawal window to 30 days from the date of delivery, beyond the 14-day minimum required by Art. 27 of the Polish Consumer Rights Act. The Customer's statutory 14-day right under EU/Polish consumer law remains in full force; the additional 16 days are a contractual extension granted by the Seller.
This policy applies only to Consumers as defined under Art. 22¹ of the Polish Civil Code (natural persons making purchases unrelated to business or professional activity). Business-to-business (B2B) purchases are not covered by the right of withdrawal.
The 30-day withdrawal period begins on the date the Customer (or a third party indicated by the Customer, other than the carrier) takes physical possession of the Product, in line with Art. 28 of the Polish Consumer Rights Act.
To exercise the right of withdrawal, the Customer must provide proof of the delivery date. Acceptable proof:
If the Customer cannot provide proof of delivery date, the Seller will use the carrier-recorded delivery timestamp as the start date. If no carrier-recorded timestamp is available, the start date defaults to 7 days after the dispatch date.
If the Customer claims the carrier delivery confirmation is incorrect (e.g., package marked as delivered but not actually received), the Customer must initiate a carrier investigation within 7 days of the disputed delivery confirmation. Failure to initiate carrier investigation within this window precludes disputing the delivery date for the purpose of the 30-day window.
Email info@foldingfins.com with subject line RETURN REQUEST – Order #[your Shopify order number]. Include:
You may use the model withdrawal form available as Annex 1 below. Use of the form is optional — a clear declaration via email is sufficient.
EXOTECH confirms receipt of your declaration via email and provides the return shipping address.
The Customer ships the Product to:
EXOTECH Sp. z o.o. ul. Stefana Żeromskiego 23B lok. 109 81-346 Gdynia, Poland
Customer covers return shipping costs. We recommend a tracked and insured shipping method. The 14-day return shipping deadline is met if the Product is dispatched (postmarked) before the 14 days expire.
EXOTECH inspects the returned Product, documents its condition with photographs, and determines the refund amount based on the condition (see "Saleable Condition" and "Value Reduction" sections below).
EXOTECH refunds the Product price (less any value reduction) using the same payment method used for the original purchase, unless the Customer expressly agrees to an alternative method.
The refund excludes: - Original delivery costs (if not paid as free shipping) - Any additional costs resulting from a delivery method other than the cheapest standard delivery offered
EXOTECH may withhold the refund until the Product is received and inspected, or until the Customer provides proof of return shipment, whichever occurs first.
The Product must be returned in saleable condition, defined as:
The Customer is responsible for any reduction in the Product's value resulting from use beyond what is necessary to establish its nature, characteristics, and functioning. The Seller will assess returned Products and may withhold a portion of the refund corresponding to the loss in resale value:
| Condition | Refund |
|---|---|
| Inspection only (unboxing, dry try-on at home, mechanism manually tested) | Full refund |
| Light surface marks consistent with limited dry handling (e.g., visible fingerprints, minor packaging scuffs) | Full refund |
| Signs of actual use in water (saltwater exposure, sand or biological residue, worn non-slip pads, scratched membrane, deformed bungees) | Partial refund — 10-50% reduction depending on extent of damage |
| Heavy use (multiple dives, significant abrasion, deformed mechanism, missing or damaged components, signs of forced bending or tampering) | Refund denied or reduced to scrap value (typically 0-10% of original price) |
EXOTECH will document the condition of returned Products with photographs at the time of receipt and provide written justification for any value reduction. Disputes regarding value reduction are handled per the complaint procedure in our Terms of Use.
In line with Art. 38 of the Polish Consumer Rights Act, the right of withdrawal does NOT apply to:
Standard FoldingFins® products purchased through foldingfins.com are not subject to these exclusions.
This policy covers the right of withdrawal (return for any reason or no reason). For defective products, separate statutory rights under EU/Polish consumer law (rękojmia) apply, with a 2-year warranty period from delivery. See our Warranty Page and Terms of Use for details on defective product claims.
To: EXOTECH Sp. z o.o., ul. Stefana Żeromskiego 23B lok. 109, 81-346 Gdynia, Poland | info@foldingfins.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the supply of the following service (*):
(*) Delete as appropriate.
In the event of a dispute, you may use out-of-court complaint and redress procedures, including the EU Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr/. You may also contact the Polish Office of Competition and Consumer Protection (UOKiK) at http://www.uokik.gov.pl/spory_konsumenckie.php. Use of out-of-court procedures is voluntary, and both parties must agree to the procedure.
EXOTECH Sp. z o.o. ul. Stefana Żeromskiego 23B lok. 109, 81-346 Gdynia, Poland KRS 0000672673 | NIP PL5862316672 | REGON 366999307 Email: info@foldingfins.com